Cancellation Policy
Governing Language
This Cancellation Policy and the related legal documents published by 4-WEB.SITE are drafted in English. Any translation or localized version is provided for convenience only. If there is any conflict, inconsistency, or ambiguity between the English version and any translation, the English version shall govern and control.
1. Purpose
This Cancellation Policy explains how booking cancellations are handled on 4-WEB.SITE and clarifies the responsibilities of businesses and customers regarding appointment cancellations.
4-WEB.SITE operates as a technology platform and booking infrastructure provider and does not directly provide services listed on business pages.
All services available through the platform are provided by independent businesses.
2. Responsibility for Cancellation Policies
Each business using 4-WEB.SITE is responsible for establishing its own cancellation policy.
Businesses must clearly communicate their cancellation terms on their website or booking page.
- These policies may vary depending on the type of service provided.
- Examples of cancellation policies may include:
- flexible cancellation
- moderate cancellation
strict cancellation
non-refundable bookings.
Customers are responsible for reviewing the cancellation policy of the business before confirming a booking.
3. Cancellation by Customers
Customers may cancel a booking according to the cancellation policy defined by the business providing the service.
Typical cancellation timeframes may include:
Flexible Cancellation
Customers may cancel a booking without penalty up to 24 hours before the scheduled appointment.
Moderate Cancellation
Customers may cancel a booking without penalty up to 48–72 hours before the appointment.
Strict Cancellation
Cancellations may not be accepted within a certain period prior to the appointment.
Non-Refundable Appointments
Certain services may require a non-refundable booking depending on the policy defined by the business.
Customers must contact the business directly if they wish to cancel or modify their appointment.
- 4. Cancellation by Businesses
- Businesses may cancel or reschedule appointments in circumstances including but not limited to:
- staff unavailability
- illness or emergency
operational issues
unexpected circumstances affecting service delivery.
Businesses should make reasonable efforts to notify customers as early as possible in the event of cancellation.
5. No-Show Policy
- A no-show occurs when a customer fails to attend a scheduled appointment without prior cancellation.
- Businesses may implement no-show policies, which may include:
- refusal of future bookings
cancellation of future appointments
service restrictions for repeat no-show customers.
Customers are encouraged to notify businesses in advance if they cannot attend an appointment.
6. Refunds Related to Cancellations
Refunds, if applicable, are handled directly by the business providing the service.
Since 4-WEB.SITE does not process payments for services, the platform is not responsible for issuing refunds or handling financial disputes related to cancellations.
Customers must contact the business directly for any refund requests.
7. Booking Modifications
- Customers may request to modify their bookings depending on the availability and policies of the business.
- Possible modifications may include:
- rescheduling an appointment
changing service details
adjusting appointment time.
Businesses are responsible for confirming any requested modifications.
8. Platform Role
- 4-WEB.SITE provides the technical infrastructure that enables booking functionality, but does not participate in the contractual relationship between customers and businesses.
- Therefore, the platform is not responsible for:
- cancellation disputes
- missed appointments
- rescheduling conflicts
refund decisions
compensation claims related to cancellations.
9. Disputes
Any disputes related to cancellations must be resolved directly between the customer and the business providing the service.
The platform does not mediate cancellation disputes unless required by applicable law.
10. Policy Changes
Businesses may update their cancellation policies from time to time.
Customers are responsible for reviewing the current cancellation policy before confirming a booking.
4-WEB.SITE reserves the right to update this Cancellation Policy if platform functionality changes in the future.