Tour Guide Lide

PRIVACY POLICY

Governing Language

This Privacy Policy and the related legal documents published by 4-WEB.SITE are drafted in English. Any translation or localized version is provided for convenience only. If there is any conflict, inconsistency, or ambiguity between the English version and any translation, the English version shall govern and control.

Information We Collect

4-WEB.SITE may collect, receive, generate, and process various types of information in order to operate, maintain, secure, improve, and develop the platform and its services.

The information collected may include personal data, business data, technical data, behavioral data, and communication data, provided directly by users or collected automatically through interaction with the platform.

By using the platform, users acknowledge and agree that such information may be collected and used in accordance with this Privacy Policy.

1. Personal Information Provided by Users

When users register, create accounts, publish business pages, or interact with the platform, they may provide personal information voluntarily.
This information may include, but is not limited to:
full name
email address
phone number
business name
business registration details (if applicable)
business address and location
billing or contact information
account login credentials (username, password in encrypted form)
profile information and descriptions
service descriptions and business-related content
pricing information
working hours and availability
images, logos, videos, and other media content

social media links and external website links

identification or verification data (if requested).

Users acknowledge that any information submitted to the platform must be accurate, lawful, and up to date.

2. Extended Business and Public Information
Businesses using the platform may publish additional information intended for public display, including:
marketing and promotional content
service portfolios
pricing structures
service packages
customer instructions

booking conditions

policies and disclaimers.

Such information may be publicly accessible through subdomain pages and searchable through the platform.

3. Booking and Customer Interaction Data
When bookings are made or customer interactions occur, the platform may collect and process:
customer name
contact details (email, phone)
booking date and time
selected services
special requests or notes

communication exchanged between customers and businesses

booking history and activity.

This information is necessary to facilitate appointment scheduling and communication.

4. Automatically Collected Technical Data
When users access or use the platform, certain information may be automatically collected, including:
IP address
device identifiers
browser type and version
operating system
device type and hardware model
language preferences
time zone settings
referring URLs
pages visited

navigation paths

session duration and interaction data.

This information helps ensure platform functionality, performance, and security.

5. Usage and Behavioral Data
The platform may collect data about how users interact with the platform, including:
clicks and navigation behavior
time spent on pages
interaction with features
booking behavior

user preferences

engagement patterns.

This data is used for analytics, optimization, and improving user experience.

6. Communication Data
When users contact the platform or communicate through it, the platform may collect:
message content
email correspondence
support requests

feedback or reviews

customer-business communication where applicable.

7. Cookies and Tracking Technologies
The platform may use cookies and similar tracking technologies to:
maintain user sessions
store user preferences

analyze platform usage

improve performance and usability.

8. Data from Third-Party Services
The platform may receive limited information from third-party providers involved in operating the platform, such as:
hosting providers
analytics providers

communication tools

security and monitoring systems.

9. Use of Collected Information
By using 4-WEB.SITE, users expressly acknowledge and agree that the platform may use collected information for the following purposes:
operating and maintaining the platform
providing website generation and booking services
enabling communication between users
improving platform performance and functionality
analyzing usage and user behavior
ensuring platform security and preventing fraud
customizing and optimizing user experience
developing new features and services

conducting internal business operations

complying with legal obligations.

The platform may process personal data based on legitimate interests, contractual necessity, legal obligations, and, where required, user consent, in accordance with applicable data protection laws including the European Union GDPR framework.

10. Platform Rights to Use Data

Users grant 4-WEB.SITE a worldwide, non-exclusive, royalty-free, transferable, and sublicensable right to use, store, process, reproduce, display, adapt, and distribute the information they provide, solely for the purposes of operating, improving, and promoting the platform.
This includes the right to:
display business information publicly on subdomains
use content for platform promotion and marketing

analyze and aggregate data for analytics purposes

improve platform services and functionality.

11. Data Accuracy and Responsibility
Users are responsible for ensuring that all information they provide:
is accurate and complete
does not violate any laws or third-party rights

does not infringe intellectual property rights

does not contain unlawful or misleading content.

12. Data Minimization Principle

The platform aims to collect only the data necessary for providing its services, while maintaining flexibility to process data required for legitimate operational, security, and legal purposes.

GDPR Compliance

4-WEB.SITE is committed to full compliance with the General Data Protection Regulation, ensuring that all personal data is processed lawfully, fairly, and transparently.

The platform implements strict data protection principles, internal controls, and technical safeguards to ensure compliance with applicable data protection laws within the European Union and beyond.

1. Data Protection Principles

All personal data processed by 4-WEB.SITE adheres to the following principles:

Lawfulness, Fairness, and Transparency

Personal data is processed on a valid legal basis and in a transparent manner.

Purpose Limitation

Data is collected only for specified, explicit, and legitimate purposes and not further processed in a manner incompatible with those purposes.

Data Minimization

Only data that is necessary and relevant for the intended purposes is collected and processed.

Accuracy

Reasonable steps are taken to ensure that personal data is accurate and kept up to date.

Storage Limitation

Data is retained only for as long as necessary for its intended purpose or as required by law.

Integrity and Confidentiality

Appropriate security measures are implemented to protect personal data against unauthorized or unlawful processing, loss, destruction, or damage.

Accountability

4-WEB.SITE is responsible for demonstrating compliance with all applicable data protection requirements.

2. Roles and Responsibilities

4-WEB.SITE may act as:

Data Controller

When determining the purposes and means of processing personal data related to platform operations, accounts, analytics, and system management.

Data Processor

When processing personal data on behalf of businesses using the platform (e.g., booking data collected through subdomains).

Users (businesses) are responsible for ensuring that their use of the platform complies with applicable data protection laws.

3. Legal Basis for Processing
All processing activities are based on one or more lawful grounds, including:
performance of a contract
legitimate interests

legal obligations

user consent where required.

Processing is limited strictly to what is necessary for these purposes.

4. Data Subject Rights
Users have the right to:
access their personal data
correct inaccurate data
request deletion (“right to be forgotten”)
restrict processing
object to processing

request data portability

withdraw consent at any time.

4-WEB.SITE will respond to all valid requests within the timeframes required under applicable law.

5. Data Security and Protection Measures
The platform implements industry-standard technical and organizational measures, including:
encrypted data transmission (SSL/TLS where applicable)
access control and authentication mechanisms
role-based data access restrictions
system monitoring and intrusion detection
regular security audits and updates

secure hosting infrastructure

data backup and recovery systems.

Despite these measures, no system can be guaranteed to be completely secure.

6. Data Retention and Deletion
Personal data is retained only for as long as necessary to:
fulfill contractual obligations
comply with legal requirements

resolve disputes

enforce agreements.

After the retention period expires, data is securely deleted or anonymized.

7. International Data Transfers
Where personal data is transferred outside the European Union or the European Economic Area (EEA), appropriate safeguards are implemented, which may include:
standard contractual clauses (SCCs)

data processing agreements

transfers to jurisdictions with adequate data protection levels.

Users acknowledge that data may be processed in multiple jurisdictions where the platform or its service providers operate.

8. Third-Party Processors
4-WEB.SITE may engage trusted third-party service providers for:
hosting infrastructure
analytics

communication services

security monitoring.
All third-party processors are required to:
comply with applicable data protection laws

process data only on documented instructions

implement appropriate security measures.

9. Data Breach Procedures
In the event of a personal data breach, 4-WEB.SITE will:
assess the risk to users
take immediate steps to contain and mitigate the breach

notify competent supervisory authorities where required

notify affected users where there is a high risk to their rights and freedoms.

10. Privacy by Design and by Default

The platform incorporates data protection principles into the design and operation of its systems.
This includes:
minimizing data collection
limiting access to personal data

ensuring secure default settings

continuously improving data protection mechanisms.

11. Record Keeping and Compliance Monitoring

4-WEB.SITE maintains internal records of processing activities as required under GDPR.

Regular reviews and monitoring are conducted to ensure ongoing compliance.

12. Children’s Data

The platform is not intended for use by individuals under the age of 16 (or applicable legal age).

4-WEB.SITE does not knowingly collect personal data from children.

13. Supervisory Authority

Users have the right to lodge complaints with a competent data protection authority within the **European Union or their country of residence if they believe their data protection rights have been violated.

14. Continuous Compliance and Updates

4-WEB.SITE reserves the right to update its data protection practices to remain compliant with evolving legal, regulatory, and technological requirements.

Users will be notified of significant changes where required.

15. User Responsibility
Users, particularly businesses using subdomains, are responsible for:
obtaining necessary consents from their customers
providing accurate privacy notices

ensuring lawful processing of customer data

complying with all applicable data protection laws.

16. Limitation of Liability in GDPR Context
While 4-WEB.SITE implements strict data protection measures, users acknowledge that:
no system is entirely immune to risk

the platform shall not be liable for indirect damages resulting from unauthorized access beyond reasonable control

businesses using the platform bear responsibility for their own data handling practices.

DATA PROCESSING AGREEMENT (DPA)

This Data Processing Agreement (“Agreement”) forms part of the Terms of Use between:

4-WEB.SITE (BALKANON 2024) – Platform Operator (Processor)andthe User / Business – Data Controller

and governs the processing of personal data in accordance with the General Data Protection Regulation.

1. Definitions
For the purposes of this Agreement:
Controller means the entity that determines the purposes and means of processing personal data
Processor means the entity that processes personal data on behalf of the Controller
Personal Data means any information relating to an identified or identifiable individual

Processing means any operation performed on personal data

Data Subject means the individual to whom the personal data relates.
2. Roles of the Parties

The User / Business acts as the Data Controller

4-WEB.SITE acts as the Data Processor

The Controller determines the purpose of data collected through subdomains and booking systems.

The Processor processes data solely on behalf of the Controller.

3. Scope of Processing
4-WEB.SITE processes personal data only to provide platform services, including:
website and subdomain hosting
booking system functionality
customer data storage

communication tools

analytics and system performance.

4. Categories of Data
The Processor may process the following types of personal data:
names
email addresses
phone numbers
booking details
service selections

communication content

technical and usage data.

5. Categories of Data Subjects
Data subjects may include:
customers of businesses
website visitors

platform users

business representatives.

6. Processor Obligations
4-WEB.SITE shall:
process personal data only on documented instructions from the Controller
ensure confidentiality of data
implement appropriate technical and organizational measures

ensure that authorized personnel are bound by confidentiality obligations

not use personal data for its own purposes except as permitted under the Privacy Policy.

7. Security Measures
The Processor shall implement appropriate safeguards, including:
encryption where applicable
access control mechanisms
secure hosting infrastructure

system monitoring and threat detection

regular updates and vulnerability management.

8. Sub-processors
4-WEB.SITE may engage third-party service providers (“Sub-processors”) for:
hosting
analytics

communication services

infrastructure support.
The Processor shall ensure that all sub-processors:

are bound by data protection obligations

provide sufficient guarantees of GDPR compliance.

9. International Data Transfers
Where personal data is transferred outside the European Union, appropriate safeguards shall be implemented, including:

Standard Contractual Clauses (SCCs)

equivalent legal mechanisms.

10. Data Subject Rights
The Processor shall assist the Controller in responding to requests related to:
access
rectification
erasure
restriction

data portability

objection.

The Controller remains responsible for handling such requests.

11. Data Breach Notification
In the event of a personal data breach, 4-WEB.SITE shall:
notify the Controller without undue delay

provide relevant information about the breach

assist in mitigation where possible.

12. Data Retention and Deletion
Upon termination of services, the Processor shall:

delete or return personal data, at the Controller’s request

retain data only where legally required.

13. Audit Rights

The Controller may request reasonable information regarding data protection practices.
4-WEB.SITE may satisfy such requests through:
documentation

security summaries

compliance reports.

14. Liability

Each party shall be responsible for its own compliance with applicable data protection laws.
4-WEB.SITE shall not be liable for:
unlawful data collection by the Controller

misuse of personal data by the Controller

failure of the Controller to obtain proper consent.

15. Indemnification
The Controller agrees to indemnify and hold harmless 4-WEB.SITE against claims arising from:
unlawful processing of personal data

violation of data protection laws

failure to obtain necessary user consents.

16. Term and Termination

This Agreement remains in effect for as long as personal data is processed by the Processor on behalf of the Controller.

17. Governing Law
This Agreement shall be governed in accordance with applicable laws, including those of:
North Macedonia

Germany

and relevant European Union data protection regulations.

18. Priority

In the event of conflict between this Agreement and other terms, this DPA shall prevail with respect to data protection matters.

19. Acceptance

By using 4-WEB.SITE, the Controller agrees to this Data Processing Agreement.

Aggregated and Anonymized Data Usage

4-WEB.SITE may collect, process, and use data in an aggregated and anonymized form for business, analytical, and operational purposes.

Aggregated and anonymized data refers to information that does not identify any individual user or business and cannot reasonably be used to identify any person.

1. Creation of Aggregated Data

The platform may combine and analyze data collected from multiple users and sources in order to generate statistical and analytical insights.
Such data may include, but is not limited to:
usage trends and patterns
booking behavior statistics
service demand trends
performance metrics
system activity data

anonymized demographic or geographic insights

interaction and engagement analytics.

2. Purpose of Use
Aggregated and anonymized data may be used for the following purposes:
improving platform performance and functionality
optimizing user experience
developing new features, services, or products
conducting internal research and analytics
generating industry insights and reports

business intelligence and strategic planning

marketing and promotional activities in non-identifiable form.

3. No Personal Identification

4-WEB.SITE will not use aggregated data to identify individual users or businesses.

All reasonable steps will be taken to ensure that such data remains anonymized and cannot be re-identified.

4. Sharing of Aggregated Data
The platform may share aggregated and anonymized data with:
business partners
service providers
analytics providers

affiliates

third parties for research or reporting purposes.

Such shared data will not contain personally identifiable information.

5. Ownership of Aggregated Data

All aggregated and anonymized data generated through the use of the platform shall be the exclusive property of 4-WEB.SITE.

Users waive any rights or claims over such aggregated data.

6. No Compensation

Users acknowledge and agree that they are not entitled to any compensation, rights, or claims arising from the use of aggregated or anonymized data.

7. Continuous Improvement Rights

The platform reserves the right to continuously analyze and utilize aggregated data to enhance its services, improve system performance, and support business growth.

Disclaimer of Warranties (As-Is Clause)

4-WEB.SITE is provided on an “as is” and “as available” basis, without warranties of any kind, whether express or implied.
To the fullest extent permitted by applicable law, the platform expressly disclaims all warranties, including but not limited to:
implied warranties of merchantability
fitness for a particular purpose
non-infringement

accuracy, reliability, or completeness of content

uninterrupted or error-free operation.

No Guarantee of Availability
4-WEB.SITE does not guarantee that:
the platform will always be available or uninterrupted
the platform will be secure or free from bugs, errors, or viruses

any defects will be corrected

services will meet user expectations or requirements.

Third-Party and User Content Disclaimer
The platform does not control and is not responsible for:
content published by businesses or users
accuracy of business listings or services

interactions between customers and businesses

third-party links or services.

Users access and use such content at their own risk.

No Professional or Legal Advice

Any information provided on the platform is for general informational purposes only and does not constitute legal, financial, or professional advice.

User Responsibility
Users acknowledge that they use the platform at their own risk and are solely responsible for:
evaluating the suitability of services

verifying business information

ensuring compliance with applicable laws.

Governing Law and Jurisdiction

This Agreement shall be governed and interpreted in accordance with applicable laws, taking into account the operational structure of the platform.

Dual Operational Structure
4-WEB.SITE operates through:

BALKANON 2024 (North Macedonia) – platform operator

Mile Trendafiloski (Germany, Berlin) – technical and operational support.

Applicable Law
Unless otherwise required by mandatory law:

disputes relating to platform usage may be governed by the laws of North Macedonia

certain operational or technical matters may fall under the laws of Germany, particularly where services are performed or infrastructure is located.

Jurisdiction
Users agree that any disputes arising out of or in connection with the use of 4-WEB.SITE shall be subject to the jurisdiction of the competent courts:

in North Macedonia, and/or

in Germany, depending on the nature of the dispute.

Platform Discretion

4-WEB.SITE reserves the right to determine the appropriate jurisdiction and legal framework for resolving disputes, where legally permissible.

Consumer Protection Exception

If the user is considered a consumer under applicable law, mandatory consumer protection laws of their country of residence may apply and override certain provisions of this clause.

Dispute Resolution

Before initiating legal proceedings, users agree to attempt to resolve disputes informally by contacting the platform.
The platform may, at its discretion, offer:
mediation

negotiation

alternative dispute resolution methods.

Waiver of Class Actions

To the extent permitted by law, users agree that any disputes shall be resolved on an individual basis and not as part of any class, collective, or representative action.

Entire Agreement

These Terms of Use, together with the Privacy Policy, Payment Policy, Cancellation Policy, and any additional policies or legal notices published on 4-WEB.SITE, constitute the entire agreement between the user and the platform.

They supersede and replace all prior or contemporaneous agreements, communications, negotiations, or understandings, whether oral or written, relating to the subject matter.

Users acknowledge that they have not relied on any statements, representations, or promises not expressly set out in these Terms.

Severability
If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be:

modified to the minimum extent necessary to make it valid and enforceable, or

deemed severed from these Terms.

The remaining provisions shall remain in full force and effect.

The invalidity of one provision shall not affect the validity or enforceability of the remaining provisions.

Waiver

Failure or delay by 4-WEB.SITE to enforce any right, power, or provision under these Terms shall not constitute a waiver of such right or provision.
Any waiver must be:
explicit

in writing

issued by an authorized representative of the platform.

A waiver of any breach shall not be considered a waiver of any subsequent breach.

Assignment
4-WEB.SITE may assign, transfer, or delegate its rights and obligations under these Terms without restriction, including in connection with:
mergers
acquisitions

sale of assets

restructuring of the business.

Users may not assign or transfer their rights or obligations without prior written consent of the platform.

Headings

Section headings are provided for convenience only and shall not affect the interpretation of these Terms.

Survival

Any provisions which by their nature should survive termination shall remain in effect after termination of the agreement.
This includes, but is not limited to:
limitation of liability
indemnification
intellectual property rights

dispute resolution

governing law.

Electronic Acceptance and Digital Signature

By accessing, registering, or using 4-WEB.SITE, users acknowledge and agree that their actions constitute a legally binding electronic acceptance of these Terms of Use, Privacy Policy, Data Processing Agreement, and all applicable policies.
Users agree that:
clicking “Sign Up”, “Create Account”, “Sign In”, “Continue”, “Book Now”, or any similar action

using the platform or its services

submitting information through the platform

constitutes a valid and legally binding electronic signature.

Legal Validity
This electronic acceptance shall have the same legal effect as a handwritten signature, in accordance with applicable laws and regulations, including:
the eIDAS Regulation

applicable laws within the European Union

and relevant local laws in North Macedonia and Germany.

Consent to Electronic Communication

Users agree that all agreements, notices, disclosures, and communications provided electronically by 4-WEB.SITE satisfy any legal requirement that such communications be in writing.

Record Keeping
4-WEB.SITE may maintain electronic records of:
user registrations
acceptance of terms

transactions and bookings

communications

which shall be admissible as evidence in legal proceedings.

User Responsibility
Users are responsible for ensuring that:
they have the legal capacity to enter into agreements

the information they provide is accurate

they understand and accept the terms before proceeding.

Withdrawal of Consent

If a user does not agree to electronic acceptance, they must immediately discontinue use of the platform.

PRIVACY POLICY

Governing Language

Information We Collect

4-WEB.SITE may collect, receive, generate, and process various types of information in order to operate, maintain, secure, improve, and develop the platform and its services.

By using the platform, users acknowledge and agree that such information may be collected and used in accordance with this Privacy Policy.

1. Personal Information Provided by Users

When users register, create accounts, publish business pages, or interact with the platform, they may provide personal information voluntarily.
This information may include, but is not limited to:
full name
email address
phone number
business name
business registration details (if applicable)
business address and location
billing or contact information
account login credentials (username, password in encrypted form)
profile information and descriptions
service descriptions and business-related content
pricing information
working hours and availability
images, logos, videos, and other media content

social media links and external website links

identification or verification data (if requested).

Users acknowledge that any information submitted to the platform must be accurate, lawful, and up to date.

2. Extended Business and Public Information
Businesses using the platform may publish additional information intended for public display, including:
marketing and promotional content
service portfolios
pricing structures
service packages
customer instructions

booking conditions

policies and disclaimers.

Such information may be publicly accessible through subdomain pages and searchable through the platform.

3. Booking and Customer Interaction Data
When bookings are made or customer interactions occur, the platform may collect and process:
customer name
contact details (email, phone)
booking date and time
selected services
special requests or notes

communication exchanged between customers and businesses

booking history and activity.

This information is necessary to facilitate appointment scheduling and communication.

4. Automatically Collected Technical Data
When users access or use the platform, certain information may be automatically collected, including:
IP address
device identifiers
browser type and version
operating system
device type and hardware model
language preferences
time zone settings
referring URLs
pages visited

navigation paths

session duration and interaction data.

This information helps ensure platform functionality, performance, and security.

5. Usage and Behavioral Data
The platform may collect data about how users interact with the platform, including:
clicks and navigation behavior
time spent on pages
interaction with features
booking behavior

user preferences

engagement patterns.

This data is used for analytics, optimization, and improving user experience.

6. Communication Data
When users contact the platform or communicate through it, the platform may collect:
message content
email correspondence
support requests

feedback or reviews

customer-business communication where applicable.

7. Cookies and Tracking Technologies
The platform may use cookies and similar tracking technologies to:
maintain user sessions
store user preferences

analyze platform usage

improve performance and usability.

8. Data from Third-Party Services
The platform may receive limited information from third-party providers involved in operating the platform, such as:
hosting providers
analytics providers

communication tools

security and monitoring systems.

9. Use of Collected Information
By using 4-WEB.SITE, users expressly acknowledge and agree that the platform may use collected information for the following purposes:
operating and maintaining the platform
providing website generation and booking services
enabling communication between users
improving platform performance and functionality
analyzing usage and user behavior
ensuring platform security and preventing fraud
customizing and optimizing user experience
developing new features and services

conducting internal business operations

complying with legal obligations.

10. Platform Rights to Use Data

Users grant 4-WEB.SITE a worldwide, non-exclusive, royalty-free, transferable, and sublicensable right to use, store, process, reproduce, display, adapt, and distribute the information they provide, solely for the purposes of operating, improving, and promoting the platform.
This includes the right to:
display business information publicly on subdomains
use content for platform promotion and marketing

analyze and aggregate data for analytics purposes

improve platform services and functionality.

11. Data Accuracy and Responsibility
Users are responsible for ensuring that all information they provide:
is accurate and complete
does not violate any laws or third-party rights

does not infringe intellectual property rights

does not contain unlawful or misleading content.

12. Data Minimization Principle

The platform aims to collect only the data necessary for providing its services, while maintaining flexibility to process data required for legitimate operational, security, and legal purposes.

GDPR Compliance

4-WEB.SITE is committed to full compliance with the General Data Protection Regulation, ensuring that all personal data is processed lawfully, fairly, and transparently.

The platform implements strict data protection principles, internal controls, and technical safeguards to ensure compliance with applicable data protection laws within the European Union and beyond.

1. Data Protection Principles

All personal data processed by 4-WEB.SITE adheres to the following principles:

Lawfulness, Fairness, and Transparency

Personal data is processed on a valid legal basis and in a transparent manner.

Purpose Limitation

Data is collected only for specified, explicit, and legitimate purposes and not further processed in a manner incompatible with those purposes.

Data Minimization

Only data that is necessary and relevant for the intended purposes is collected and processed.

Accuracy

Reasonable steps are taken to ensure that personal data is accurate and kept up to date.

Storage Limitation

Data is retained only for as long as necessary for its intended purpose or as required by law.

Integrity and Confidentiality

Appropriate security measures are implemented to protect personal data against unauthorized or unlawful processing, loss, destruction, or damage.

Accountability

4-WEB.SITE is responsible for demonstrating compliance with all applicable data protection requirements.

2. Roles and Responsibilities

4-WEB.SITE may act as:

Data Controller

When determining the purposes and means of processing personal data related to platform operations, accounts, analytics, and system management.

Data Processor

When processing personal data on behalf of businesses using the platform (e.g., booking data collected through subdomains).

Users (businesses) are responsible for ensuring that their use of the platform complies with applicable data protection laws.

3. Legal Basis for Processing
All processing activities are based on one or more lawful grounds, including:
performance of a contract
legitimate interests

legal obligations

user consent where required.

Processing is limited strictly to what is necessary for these purposes.

4. Data Subject Rights
Users have the right to:
access their personal data
correct inaccurate data
request deletion (“right to be forgotten”)
restrict processing
object to processing

request data portability

withdraw consent at any time.

4-WEB.SITE will respond to all valid requests within the timeframes required under applicable law.

5. Data Security and Protection Measures
The platform implements industry-standard technical and organizational measures, including:
encrypted data transmission (SSL/TLS where applicable)
access control and authentication mechanisms
role-based data access restrictions
system monitoring and intrusion detection
regular security audits and updates

secure hosting infrastructure

data backup and recovery systems.

Despite these measures, no system can be guaranteed to be completely secure.

6. Data Retention and Deletion
Personal data is retained only for as long as necessary to:
fulfill contractual obligations
comply with legal requirements

resolve disputes

enforce agreements.

After the retention period expires, data is securely deleted or anonymized.

7. International Data Transfers
Where personal data is transferred outside the European Union or the European Economic Area (EEA), appropriate safeguards are implemented, which may include:
standard contractual clauses (SCCs)

data processing agreements

transfers to jurisdictions with adequate data protection levels.

Users acknowledge that data may be processed in multiple jurisdictions where the platform or its service providers operate.

8. Third-Party Processors
4-WEB.SITE may engage trusted third-party service providers for:
hosting infrastructure
analytics

communication services

security monitoring.
All third-party processors are required to:
comply with applicable data protection laws

process data only on documented instructions

implement appropriate security measures.

9. Data Breach Procedures
In the event of a personal data breach, 4-WEB.SITE will:
assess the risk to users
take immediate steps to contain and mitigate the breach

notify competent supervisory authorities where required

notify affected users where there is a high risk to their rights and freedoms.

10. Privacy by Design and by Default

The platform incorporates data protection principles into the design and operation of its systems.
This includes:
minimizing data collection
limiting access to personal data

ensuring secure default settings

continuously improving data protection mechanisms.

11. Record Keeping and Compliance Monitoring

4-WEB.SITE maintains internal records of processing activities as required under GDPR.

Regular reviews and monitoring are conducted to ensure ongoing compliance.

12. Children’s Data

The platform is not intended for use by individuals under the age of 16 (or applicable legal age).

4-WEB.SITE does not knowingly collect personal data from children.

13. Supervisory Authority

14. Continuous Compliance and Updates

4-WEB.SITE reserves the right to update its data protection practices to remain compliant with evolving legal, regulatory, and technological requirements.

Users will be notified of significant changes where required.

15. User Responsibility
Users, particularly businesses using subdomains, are responsible for:
obtaining necessary consents from their customers
providing accurate privacy notices

ensuring lawful processing of customer data

complying with all applicable data protection laws.

16. Limitation of Liability in GDPR Context
While 4-WEB.SITE implements strict data protection measures, users acknowledge that:
no system is entirely immune to risk

the platform shall not be liable for indirect damages resulting from unauthorized access beyond reasonable control

businesses using the platform bear responsibility for their own data handling practices.

DATA PROCESSING AGREEMENT (DPA)

This Data Processing Agreement (“Agreement”) forms part of the Terms of Use between:

4-WEB.SITE (BALKANON 2024) – Platform Operator (Processor)andthe User / Business – Data Controller

and governs the processing of personal data in accordance with the General Data Protection Regulation.

1. Definitions
For the purposes of this Agreement:
Controller means the entity that determines the purposes and means of processing personal data
Processor means the entity that processes personal data on behalf of the Controller
Personal Data means any information relating to an identified or identifiable individual

Processing means any operation performed on personal data

Data Subject means the individual to whom the personal data relates.
2. Roles of the Parties

The User / Business acts as the Data Controller

4-WEB.SITE acts as the Data Processor

The Controller determines the purpose of data collected through subdomains and booking systems.

The Processor processes data solely on behalf of the Controller.

3. Scope of Processing
4-WEB.SITE processes personal data only to provide platform services, including:
website and subdomain hosting
booking system functionality
customer data storage

communication tools

analytics and system performance.

4. Categories of Data
The Processor may process the following types of personal data:
names
email addresses
phone numbers
booking details
service selections

communication content

technical and usage data.

5. Categories of Data Subjects
Data subjects may include:
customers of businesses
website visitors

platform users

business representatives.

6. Processor Obligations
4-WEB.SITE shall:
process personal data only on documented instructions from the Controller
ensure confidentiality of data
implement appropriate technical and organizational measures

ensure that authorized personnel are bound by confidentiality obligations

not use personal data for its own purposes except as permitted under the Privacy Policy.

7. Security Measures
The Processor shall implement appropriate safeguards, including:
encryption where applicable
access control mechanisms
secure hosting infrastructure

system monitoring and threat detection

regular updates and vulnerability management.

8. Sub-processors
4-WEB.SITE may engage third-party service providers (“Sub-processors”) for:
hosting
analytics

communication services

infrastructure support.
The Processor shall ensure that all sub-processors:

are bound by data protection obligations

provide sufficient guarantees of GDPR compliance.

9. International Data Transfers
Where personal data is transferred outside the European Union, appropriate safeguards shall be implemented, including:

Standard Contractual Clauses (SCCs)

equivalent legal mechanisms.

10. Data Subject Rights
The Processor shall assist the Controller in responding to requests related to:
access
rectification
erasure
restriction

data portability

objection.

The Controller remains responsible for handling such requests.

11. Data Breach Notification
In the event of a personal data breach, 4-WEB.SITE shall:
notify the Controller without undue delay

provide relevant information about the breach

assist in mitigation where possible.

12. Data Retention and Deletion
Upon termination of services, the Processor shall:

delete or return personal data, at the Controller’s request

retain data only where legally required.

13. Audit Rights

The Controller may request reasonable information regarding data protection practices.
4-WEB.SITE may satisfy such requests through:
documentation

security summaries

compliance reports.

14. Liability

Each party shall be responsible for its own compliance with applicable data protection laws.
4-WEB.SITE shall not be liable for:
unlawful data collection by the Controller

misuse of personal data by the Controller

failure of the Controller to obtain proper consent.

15. Indemnification
The Controller agrees to indemnify and hold harmless 4-WEB.SITE against claims arising from:
unlawful processing of personal data

violation of data protection laws

failure to obtain necessary user consents.

16. Term and Termination

This Agreement remains in effect for as long as personal data is processed by the Processor on behalf of the Controller.

17. Governing Law
This Agreement shall be governed in accordance with applicable laws, including those of:
North Macedonia

Germany

and relevant European Union data protection regulations.

18. Priority

In the event of conflict between this Agreement and other terms, this DPA shall prevail with respect to data protection matters.

19. Acceptance

By using 4-WEB.SITE, the Controller agrees to this Data Processing Agreement.

Aggregated and Anonymized Data Usage

4-WEB.SITE may collect, process, and use data in an aggregated and anonymized form for business, analytical, and operational purposes.

Aggregated and anonymized data refers to information that does not identify any individual user or business and cannot reasonably be used to identify any person.

1. Creation of Aggregated Data

The platform may combine and analyze data collected from multiple users and sources in order to generate statistical and analytical insights.
Such data may include, but is not limited to:
usage trends and patterns
booking behavior statistics
service demand trends
performance metrics
system activity data

anonymized demographic or geographic insights

interaction and engagement analytics.

2. Purpose of Use
Aggregated and anonymized data may be used for the following purposes:
improving platform performance and functionality
optimizing user experience
developing new features, services, or products
conducting internal research and analytics
generating industry insights and reports

business intelligence and strategic planning

marketing and promotional activities in non-identifiable form.

3. No Personal Identification

4-WEB.SITE will not use aggregated data to identify individual users or businesses.

All reasonable steps will be taken to ensure that such data remains anonymized and cannot be re-identified.

4. Sharing of Aggregated Data
The platform may share aggregated and anonymized data with:
business partners
service providers
analytics providers

affiliates

third parties for research or reporting purposes.

Such shared data will not contain personally identifiable information.

5. Ownership of Aggregated Data

All aggregated and anonymized data generated through the use of the platform shall be the exclusive property of 4-WEB.SITE.

Users waive any rights or claims over such aggregated data.

6. No Compensation

Users acknowledge and agree that they are not entitled to any compensation, rights, or claims arising from the use of aggregated or anonymized data.

7. Continuous Improvement Rights

The platform reserves the right to continuously analyze and utilize aggregated data to enhance its services, improve system performance, and support business growth.

Disclaimer of Warranties (As-Is Clause)

4-WEB.SITE is provided on an “as is” and “as available” basis, without warranties of any kind, whether express or implied.
To the fullest extent permitted by applicable law, the platform expressly disclaims all warranties, including but not limited to:
implied warranties of merchantability
fitness for a particular purpose
non-infringement

accuracy, reliability, or completeness of content

uninterrupted or error-free operation.

No Guarantee of Availability
4-WEB.SITE does not guarantee that:
the platform will always be available or uninterrupted
the platform will be secure or free from bugs, errors, or viruses

any defects will be corrected

services will meet user expectations or requirements.

Third-Party and User Content Disclaimer
The platform does not control and is not responsible for:
content published by businesses or users
accuracy of business listings or services

interactions between customers and businesses

third-party links or services.

Users access and use such content at their own risk.

No Professional or Legal Advice

Any information provided on the platform is for general informational purposes only and does not constitute legal, financial, or professional advice.

User Responsibility
Users acknowledge that they use the platform at their own risk and are solely responsible for:
evaluating the suitability of services

verifying business information

ensuring compliance with applicable laws.

Governing Law and Jurisdiction

This Agreement shall be governed and interpreted in accordance with applicable laws, taking into account the operational structure of the platform.

Dual Operational Structure
4-WEB.SITE operates through:

BALKANON 2024 (North Macedonia) – platform operator

Mile Trendafiloski (Germany, Berlin) – technical and operational support.

Applicable Law
Unless otherwise required by mandatory law:

disputes relating to platform usage may be governed by the laws of North Macedonia

certain operational or technical matters may fall under the laws of Germany, particularly where services are performed or infrastructure is located.

Jurisdiction
Users agree that any disputes arising out of or in connection with the use of 4-WEB.SITE shall be subject to the jurisdiction of the competent courts:

in North Macedonia, and/or

in Germany, depending on the nature of the dispute.

Platform Discretion

4-WEB.SITE reserves the right to determine the appropriate jurisdiction and legal framework for resolving disputes, where legally permissible.

Consumer Protection Exception

If the user is considered a consumer under applicable law, mandatory consumer protection laws of their country of residence may apply and override certain provisions of this clause.

Dispute Resolution

Before initiating legal proceedings, users agree to attempt to resolve disputes informally by contacting the platform.
The platform may, at its discretion, offer:
mediation

negotiation

alternative dispute resolution methods.

Waiver of Class Actions

To the extent permitted by law, users agree that any disputes shall be resolved on an individual basis and not as part of any class, collective, or representative action.

Entire Agreement

They supersede and replace all prior or contemporaneous agreements, communications, negotiations, or understandings, whether oral or written, relating to the subject matter.

Users acknowledge that they have not relied on any statements, representations, or promises not expressly set out in these Terms.

Severability
If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be:

modified to the minimum extent necessary to make it valid and enforceable, or

deemed severed from these Terms.

The remaining provisions shall remain in full force and effect.

The invalidity of one provision shall not affect the validity or enforceability of the remaining provisions.

Waiver

Failure or delay by 4-WEB.SITE to enforce any right, power, or provision under these Terms shall not constitute a waiver of such right or provision.
Any waiver must be:
explicit

in writing

issued by an authorized representative of the platform.

A waiver of any breach shall not be considered a waiver of any subsequent breach.

Assignment
4-WEB.SITE may assign, transfer, or delegate its rights and obligations under these Terms without restriction, including in connection with:
mergers
acquisitions

sale of assets

restructuring of the business.

Users may not assign or transfer their rights or obligations without prior written consent of the platform.

Headings

Section headings are provided for convenience only and shall not affect the interpretation of these Terms.

Survival

Any provisions which by their nature should survive termination shall remain in effect after termination of the agreement.
This includes, but is not limited to:
limitation of liability
indemnification
intellectual property rights

dispute resolution

governing law.

Electronic Acceptance and Digital Signature

By accessing, registering, or using 4-WEB.SITE, users acknowledge and agree that their actions constitute a legally binding electronic acceptance of these Terms of Use, Privacy Policy, Data Processing Agreement, and all applicable policies.
Users agree that:
clicking “Sign Up”, “Create Account”, “Sign In”, “Continue”, “Book Now”, or any similar action

using the platform or its services

submitting information through the platform

constitutes a valid and legally binding electronic signature.

Legal Validity
This electronic acceptance shall have the same legal effect as a handwritten signature, in accordance with applicable laws and regulations, including:
the eIDAS Regulation

applicable laws within the European Union

and relevant local laws in North Macedonia and Germany.

Consent to Electronic Communication

Users agree that all agreements, notices, disclosures, and communications provided electronically by 4-WEB.SITE satisfy any legal requirement that such communications be in writing.

Record Keeping
4-WEB.SITE may maintain electronic records of:
user registrations
acceptance of terms

transactions and bookings

communications

which shall be admissible as evidence in legal proceedings.

User Responsibility
Users are responsible for ensuring that:
they have the legal capacity to enter into agreements

the information they provide is accurate

they understand and accept the terms before proceeding.

Withdrawal of Consent

If a user does not agree to electronic acceptance, they must immediately discontinue use of the platform.